Return and Refund policy

We are commited for your satisfaction! our customer service will make your return experience an easy one.

MEDISIMU is confident in our product and services, and proud to give you a Money-Back Guarantee and the ability to buy with confidence knowing that you have 30 days return the products and get your payment back, If for any reason, no questions asked.
A full refund will be given as long as the product returned within 30 days upon its receipt, and in its original condition.
If you want to recieve a diferent product under our money back guarantee scheme, please let us know in the CONTACT US form.
We will process the return within 10 working days of receiving your goods.

Return Procedure
To return the Product, you must obtain an RMA number. To request one, use CONTACT US form. We do not accept responsibility for return shipments without an RMA number.
You are responsible for all the return shipping costs, including any requested taxes in your country.
Please make sure:
1. The product is packed in the same packaging the you recieved it, and carefully pack in back to avoid damage during shipment.
2. You insure the shippment against loss in transit and prepay freight and handling charges.
3. Enclose a copy of the invoice and the RMA number you received.
After sending the returned product, please send an email with the tracking number and date of shipping to: info@medisimulator.com

Refunds will be issued in the same method by which it was received, meaning the original form of payment via wire transfer, PayPal, or cash.
Please note that any additional fees or charges applied by the banks, or the transaction fees, VAT, taxes, or surcharges that may be levied by the customer's country of importation, or any other parties throughout the process will be deducted for any expenses paid.